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MNE Guidelines & Complaints

For international businesses dependent upon global supply chains, the OECD Guidelines for Multinational Enterprises (“Guidelines”) offer an authoritative international standard for responsible business conduct. The eleven chapters of the Guidelines can assist businesses seeking to make a positive contribution to communities in which they operate.
The Guidelines explain government recommendations for how an enterprise should approach human rights, labour rights, environmental stewardship, consumer rights, effective processes for risk-based due diligence, tax obligations, and competitive business practices throughout an enterprise’s value chain.

The Guidelines also establish a network of National Contact Points (“NCPs”) within national governments to promote and defend the Guideline standards. NCPs offer a uniquely valuable process for non-judicial dispute resolution with a capacity to address concerns on a multinational scale.

TUAC tracks concerns raised by trade unions dating back to 2001.

Active trade union specific instances that are currently in progress at an NCP appear below. Trade union affiliates and partners can register below to gain complete access to the searchable database of cases and to use the trade union NCP specific instance generating form.

Trade Union Specific Instance in Progress (30 October 2020)
12 In Progress
219 Total Trade Union Specific instances (2001 – present)
135 Accepted (62% Acceptance rate)
>13 million Global number of workers at Multinational Enterprises with NCP Specific instances since 2011
Recent OUTCOME Lafarge Holcim (now Holcim Ltd) and BWI, SENTRO, Final Report by the Switzerland NCP did not produce an agreement. Follow up includes recommendations for observance of the collective bargaining agreement (Philippines) and global dialogue on issues raised in the specific instance.
Recent FILING Uber Technologies, Inc. and International Alliance of App-based Transit Workers (IAATW) filed at the Netherlands NCP on 6 April 2021. The IAATW alleges that Uber violated the OECD Guidelines for Multinational Enterprises on general practices, human rights and employment and industrial relations by failing to carry out adequate due diligence regarding: drivers’ earnings and hours; drivers’ health and safety, Uber’s deactivation and blocking practices and impacts of COVID-19 on drivers in the UK, Costa Rica, Uruguay, Panama, South Africa, Nigeria and India. 

View web site and register NCP Complaint form

Eligibility for registration and access to is made exclusively available to the Trade Union Advisory Committee to the OECD (“TUAC”), its affiliated trade unions and partners.

The OECD Guidelines for Multinational Enterprises

is available in the following languages:

The Trade Union Guide, Recommendations for Responsible Business Conduct in a Global Context